Privacy policy
Last updated 2026-10-21. This policy covers Dealnera (“we”), the website dealnera.com, the app at app.dealnera.com and the iPhone app.
Two kinds of data
Your account: your name, email address, sign-in details and settings. We are responsible for it.
Your business's records: the leads, customers, deals, notes, calls, recordings, transcripts, texts and files your business keeps in Dealnera. Your business decides what goes in and is responsible for it; we process it on its behalf, only to run the service.
What we use it for
- Running the CRM, the phone service and the iPhone app for your business.
- The assistant: summarizing calls and texts, suggesting tasks and changes, briefs and search by meaning. You confirm every change; each feature can be switched off, and a customer can be kept away from it.
- Billing, security, support, and keeping the service working.
We don't sell personal data, show ads, or use your business's records to train AI models.
Who processes it for us
- Clerk: sign-in and accounts.
- Telnera: phone numbers, calls, texts and recordings; speech-to-text for recorded calls (through Deepgram).
- OpenRouter and the AI model providers it routes to: the assistant. We send requests with data collection switched off, so providers that keep or train on prompts are not used.
- Stripe: payments. MXroute: email. Cloudflare: network and security. Our servers and backups run on our own infrastructure.
On your phone
Voice notes in the iPhone app are transcribed on the phone; the recording is not kept or sent. The app uses the microphone for calls and voice notes, and notifications when you allow them.
How long we keep it
- Records: for as long as your business keeps them. Deleted records stay in the bin for 30 days.
- What was sent to the assistant: 30 days.
- After a subscription ends: read-only for 30 days, then only billing and the export stay open. We may delete the data after 90 days, after emailing the owners twice.
Your choices
- Delete your account at any time in the app (More, then Delete my account) or on the web (Your account).
- Owners can export everything, and can erase a person's data or keep them away from the assistant, on request.
- If your business's records include you, ask that business first; we help it answer.
Contact
Questions or requests: support@dealnera.com.